plooche

Orders are processed within 1–2 business days. Once shipped, standard delivery typically takes 6-8 business days, depending on your location. This means the estimated total delivery time is 7–10 business days. You’ll receive a tracking number via email as soon as your package ships.

We currently ship our premium pet products within the United States. At this time, we do not offer international shipping.

Because we pack and ship orders quickly to ensure fast delivery, we can only update shipping addresses within 24 hours of purchase. Please contact our support team immediately with your order number if you notice an error in your shipping details.

Plooche was founded to bridge the gap between high-end luxury lifestyle and premium pet care. We believe your pets deserve products that reflect the same standard of quality, design, and sophistication that you bring into your own life. Every piece we offer is curated with style, durability, and comfort in mind.

The health, comfort, and happiness of your pets are at the heart of everything we do. We carefully select high-quality materials and thoughtfully designed products to create a collection that supports the everyday needs of pets and their families. We work with experienced manufacturing partners who share our commitment to quality craftsmanship, thoughtful design, and responsible production.

We provide detailed sizing charts on every product page to help you find the perfect fit. Because sizing can vary between different breeds and items, we recommend measuring your pet's dimensions (like neck circumference, chest girth, or weight) rather than relying solely on standard small/medium/large designations.

We want you and your pet to love your purchase! To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

For hygiene and safety reasons, we cannot accept returns or offer refunds on items that have been heavily used, washed, or are missing their original tags and packaging. Final sale items and gift cards are also non-refundable.

Starting a return is simple. Visit our online Returns Portal, enter your order number and zip code, and select the items you wish to send back. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Store Name: plooche

Address: 20055 Ann Arbor Trail, Dearborn Heights, MI 48127

Email: info@plooche.com

Phone: +1 (313) 355-9533

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Response Time: We do our best to reply to all emails within 1–2 business days.